FREQUENTLY ASKED QUESTIONS
Yes, you can expect to receive a product that closely matches the one shown in the picture. However, please keep in mind that due to the handmade nature of our products, there may be slight variations in design and color. We strive to ensure that you receive a beautiful and high-quality piece that meets your expectations.
Log into your account on the retailer's website where you made the purchase. Navigate to the “Order History” or “My Orders” section, where you should find a list of your purchases. You can usually view or download your receipt from there.
- Before requesting a return, please review the return policy under the Terms & Conditions.
- If the product you purchased is a returnable item, fill out the form below to request a return materials authorisation (RMA) number.
- Please put the RMA number on the outside of the parcel for the return. Items without an RMA will not be accepted.
As the name suggests, the term "out of stock" indicates that the item in question is unavailable for the foreseeable future. In other words, customers are only able to purchase such products once (and if) they have been restocked. Out-of-stock situations can often be frustrating for clients, leading to customer disappointment or even the loss of future business.
