At RAM STORES, we respect and protect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase from us. By accessing or using our website, you agree to the terms outlined in this policy.
1. Information We Collect
When you visit our website, we collect the following types of personal information:
Personal Identification Information: Name, email address, phone number, and shipping address when you place an order or sign up for our newsletter.
Payment Information: Credit card details, billing address, and other information required to process payments.
Usage Data: Information on how you interact with our website, such as browsing patterns, page views, and clicks.
2. How We Use Your Information
We use your personal information to:
Process orders and deliver products to you.
Improve our website and customer experience.
Send order confirmations, updates, and promotional offers (if you have opted in).
Respond to customer service inquiries.
Prevent fraud and protect the security of our website and customers.
3. Protecting Your Information
We take the security of your personal information seriously. We implement a variety of security measures to ensure your data is protected, including encryption and secure payment gateways.
4. Cookies
Our website uses cookies to enhance the user experience. Cookies are small data files that are stored on your device to help us recognize your preferences and track website usage. You can control cookies through your browser settings.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners for the following purposes:
Payment Processing: To facilitate payments and order transactions.
Shipping: To deliver products to your specified address.
Legal Compliance: In cases where we are required by law to disclose information.
6. Return & Refund Policy
We understand that there are times when a return or exchange is necessary. Below are the details for our return policy:
Food Products & Candles: Due to the nature of these products, we do not accept returns or exchanges on food items (such as coffee powder, putharekulu, neem honey, spices) or candles.
Sarees: We offer returns and exchanges only for sarees. If you receive a damaged or incorrect product, please contact us within 7 days of receiving the item for a return or exchange. The returned saree must be unused and in its original condition.
7. Delivery Policy
Standard Delivery Time: Orders are typically delivered within 4 to 7 business days, depending on your location.
Rushed Delivery: In case of high demand or busy periods, delivery may take longer, and you might experience delays of 7+ days.
8. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Your Rights
You have the right to:Access and update your personal information.
Opt-out of receiving promotional emails from us at any time.
Request the deletion of your personal data in compliance with applicable laws.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the date of the last update will be indicated at the top of the page.
11. Contact Us
If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us at:
Email: customercare@ramstores.in
Phone: +91 9666863889
Address: VEL TECH TBI, VEL TECH UNIVERSITY, AVADI, CHENNAI-600063